Privacy & data use
Updated 30 October 2026 · Alkawy
Account deletion and store billing
Scope and contact
This policy explains how Alkawy handles information for its chat and recording app, recording device, connected services and website. Contact the Alkawy team about privacy at info@intelligencevision.sa.
Account, recordings and conversations
We process your phone number, profile and onboarding answers, uploaded recordings, derived transcripts, summaries and images, conversations, memories and tasks. We use this information to operate your account, process recordings, answer questions and retrieve relevant information. We also retain operational information such as processing status, AI usage and administrative access records.
How we collect data and device information
We collect information you enter or upload in the app, recordings you choose to transfer from your recorder over Bluetooth or import as MP3/M4A files up to 256 MB from Settings → More → Upload audio file, phone microphone input for form answers and AI chat (without phone meeting recording), and connected-service content within the permissions you choose. Transcripts, summaries and memories are derived through processing you approve. We retain recorder binding identity, name and serial number to manage ownership and reconnect. We also retain encrypted push-registration information to deliver processing notifications you allow, and session and security information to limit abuse. We do not use Bluetooth to track your location. The app uses expo-notifications to manage notification permission and presentation; the backend sends iOS notifications directly through Apple APNs and Android notifications through Google Firebase Cloud Messaging. Apple or Google may process device tokens, delivery information and generic notification text without recording or conversation content.
Optional app usage analytics
Supported Android versions offer optional usage analytics through Google Analytics for Firebase to understand onboarding, navigation, recording and task features, and notification opens. This choice is off by default and separate from AI consent and notification permission; declining or withdrawing it in Settings > Privacy does not disable app features. When allowed, Google may process fixed event and screen names, language, app version, technical app/device information, installation identifiers and a random account analytics identifier when signed in. We do not include recordings, transcripts, conversation content, email/calendar data, phone numbers or authorization tokens in analytics events. Advertising-ID collection and ad personalization are disabled. Withdrawal stops future collection but does not automatically erase information already sent. Contact us below to request deletion of previously sent analytics data; we follow up using Google’s tools and applicable processing and retention periods. This information may be processed outside your country of residence.
Subscription and purchase verification data
Apple or Google processes digital subscription payments in the app. Alkawy does not store card numbers or card security codes. We retain billing information needed to bind a purchase to your account and verify access, restoration and allowances: store/account binding identifiers, hashed purchase references, encrypted purchase evidence including Google purchase tokens where needed, plan, status, subscription periods, renewal state, store notifications and processing records. We use it for verification, reconciliation and prevention of duplicate purchases or usage charges. Purchase evidence and tokens are not sent to an AI provider.
Device linking and access
We store the recorder identity, serial number, name and account association to link each recorder to one account at a time, reconnect it and start six calendar months of Pro at first linking, with monthly limits and no automatic charge. A linked recorder is required even when purchasing a subscription after the included period. Relinking does not restart the grant and multiple recorders do not stack allowances. Unlinking or account deletion removes the recorder association. Limited billing and historical verification records, where already created, may remain for financial reconciliation, store-event verification and prevention of duplicate purchases. We do not retain recordings, transcripts or chat content for these purposes, and hashed identifiers are not necessarily anonymous.
Payment and recorder order status
Subscriptions are purchased in the app; this website has no subscription checkout. The recorder is 499 SAR including applicable VAT and is Sold out with orders closed. MyFatoorah device payments are not active; the device page does not collect card details, orders or shipping addresses. The optional no-payment interest list is separate and covered below.
Optional Google connections
When you connect Google, we store your verified account identity, email address, chosen label, granted permissions and encrypted authorization credentials. Depending on the services you enable, Alkawy can read Gmail messages, threads and supported attachments; read calendars and events; and search Drive file metadata and read supported content, including Google documents and spreadsheet ranges. We use this information to search, summarize, answer your requests and prepare relevant follow-ups. We do not automatically ingest your entire mailbox or Drive.
Permissions and external actions
You choose which Google services to connect and can select specific Drive files instead of granting application access to all permitted files. Google’s selected-file permission also permits writes, but Alkawy’s Drive tools are read-only. Sending email or creating, updating or deleting a calendar event requires the appropriate permission and your approval of the exact action details before execution. An action you approve may share content with the recipients or participants you reviewed.
Your permission for AI data sharing
Before the first AI operation, the app explains the data, purpose and recipient, OpenAI, and asks for your explicit permission. Consent is off by default and covers onboarding answers, audio recordings, transcripts, conversations, images and files you share, and the context needed from your profile, conversations, memories and tasks. This may include relevant excerpts from Google or Microsoft services when you choose to use them in a request. Account passwords and authorization tokens are not sent to the model. Automatic recording processing is a separate choice and cannot be enabled without AI consent. You may decline and browse saved data or manage your account and recorder without AI features. Withdraw consent in Settings > Privacy to stop new requests and automatic processing; this cannot recall data already sent. We record your choice, decision date and disclosure version. Material changes to recipients, purposes or data require renewed consent.
Protection by third parties
We require every third party entrusted with user data to provide the same or equal protection described in this policy and required by Apple, including purpose limitations, confidentiality, security and deletion safeguards. We use the OpenAI API under its applicable business terms and data-processing safeguards. OpenAI states that API data is not used to train models by default unless a customer explicitly opts into data sharing. OpenAI may retain content from some API requests in abuse-monitoring logs for up to 30 days, with legal and security exceptions and differences between services. We do not claim Zero Data Retention is enabled. Deleting an Alkawy account cannot recall requests already processed by a third party or override its applicable retention periods.
AI processing and service providers
AI processing runs through our backend using OpenAI. We may send recordings for transcription, your question and context, and relevant excerpts from recordings or connected Google and Microsoft accounts to produce the transcripts, summaries, answers or images you request. Information may therefore be processed outside your country of residence according to our providers’ operating locations. Hosting, storage, messaging, authentication and AI providers process information needed to deliver these functions. Optional public web search uses Brave and receives a query derived from your current question, without supplying recordings or connected-account data. The website reservation form does not send your details to an AI provider.
Google data use and sharing
We use Google data to provide and improve user-facing features within your requests. We do not sell Google data, use it for advertising, or use it to train general-purpose AI models. Relevant data is transferred to OpenAI when needed to fulfill your request, and to services or people needed to perform an action you approve. Human access to Google data must be limited to your affirmative agreement for specific data, security needs, legal obligations, or aggregated and anonymized data as permitted by Limited Use requirements.
Storage, security and administrative access
App information is stored in a server database and private file storage; recordings may also remain locally on your phone or recorder. Public connections use HTTPS and connected-service credentials are encrypted. Backend access is scoped to authenticated accounts. During the pilot, administrative tools allow authorized administrators to inspect content such as recordings, transcripts, profiles and conversations for support and operations; use of Google data is subject to the restrictions above. No system can guarantee absolute security.
Retention and deletion
We retain account information, conversations, recordings and derived data to provide the service until you delete them or request deletion. Deleting a cloud recording excludes it from retrieval and initiates removal of associated content; copies on your phone or recorder require separate deletion. Disconnecting Google removes local authorization credentials and attempts revocation at Google; it does not delete original Google content or necessarily erase earlier Alkawy conversation messages. You can delete your Alkawy account in Settings or contact us for access and deletion requests. After device unlinking or account deletion, we retain a minimal non-content entitlement record: a digest of the recorder identity and its first-link/grant start and expiry times. This prevents repeat six-month grants and preserves remaining time on relinking or transfer. It contains no recordings, transcripts or conversations and may remain linkable to the device; we do not claim it is anonymous. Isolated operational backups may remain after active data removal; contact us about their deletion.
Account deletion and store billing
Delete your Alkawy account immediately in Settings, or request deletion using the contact email below if you cannot access the app. Deleting the app or your Alkawy account does not cancel an Apple or Google subscription or stop renewal. Manage and cancel separately in the original store to stop future charges. Account deletion is still available without waiting for a subscription to expire. The limited billing and historical verification records described above may remain after account content is deleted, including an account-specific, secret-key-protected phone-number digest to support eligible Apple subscription recovery after verification of the same phone number and Apple purchase. Recovery does not restore deleted content or reset usage. This digest is not necessarily anonymous.
Your choices and revocation
You can change connected services, pause a connection or disconnect it in Settings. Previously granted Google permissions may remain until you revoke access in your Google Account settings. You can review and edit tasks and manage your information. Optional connection and permission controls also apply when you connect Microsoft.
Policy updates
We publish changes on this page with an updated date. If our use or sharing of Google data materially changes, we will explain the change and request the necessary consent before using data for a new purpose.
Google Limited Use
Alkawy’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
Google API Services User Data PolicyOpenAI data-protection information
Website reservation privacy
The following notice applies to the website’s preorder reservation form.
What we collect
When you submit the form, we store your name, email address, optional phone number, language, registration time, and consent to be contacted. We also store an estimated device type (iOS, Android, Desktop or Unknown) inferred from browser request headers to understand which devices are used for reservations, without storing raw headers or a device identifier. We do not request payment information.
How we use it
We use these details to manage your preorder interest and contact you about Alkawy’s launch and availability. Authorized Alkawy team members can access reservations for this purpose.
Where it is stored
Reservation details are stored in private server storage, outside the website’s public files. The reservation form does not send your information to an AI provider.
Withdrawal and deletion
You can withdraw consent, request a copy of your details, or ask us to delete your reservation using the email below. We retain your reservation to follow up on launch interest, or until you request deletion.
What a reservation means
This is a no-payment expression of interest, not a purchase or a guarantee of price, availability, or delivery date. We will share those details before you decide to order.